Quick answers, straight talk
Allergens, boxes, pickup and how paying works.
Questions
Before you order
Do you have nut-free or gluten-free options?
We cannot promise either. Pecans and pistachios are used in the same kitchen as everything else (the pecan praline and pistachio cream donuts contain nuts), cross-contact is possible, and wheat flour is in the air all day. We tell you that before you order, not after. Ask the counter about your specific allergy and a person will tell you honestly what is possible.
How do dozens and party boxes work?
Pick a half-dozen, a dozen or a party box of 24 on the menu, or say what you want in your own words. Ask a day ahead for a party box. A person reads every request and texts you to confirm. Nothing is confirmed by the chat or the form.
How does pickup work?
Make a request on the order page or in the chat. A person at the counter texts you to confirm and gives you a pickup time, and you pay at the counter.
What are your hours?
Monday to Saturday 6am to 3pm, Sunday 7am to 1pm. The first batch comes out when the doors open and the case is stocked until we close.
How fresh are the donuts?
Made in batches through the morning: glazed and old fashioned first, filled donuts next, iced and sprinkled donuts mid-morning and a last batch around noon.
Can I order a party box for an office or a team?
Yes. A party box of 24 is $38.00 and a dozen is $21.00. Ask a day ahead for the big box, tell the counter if you want fewer filled donuts or more of one kind, and a person will text you to confirm.
Do you take cards, and how do I pay?
Yes: cards and cash at the counter when you pick up. Nothing is paid on the website.
Is the chat a person?
No. It is a scripted helper that answers from the menu, the hours and the address on this site, and drafts a pickup request. A person at the counter reads every request. It does not guess about allergies: it hands those to a person.
Do you deliver?
No, we do not deliver: it is pickup only, at 214 Calle Alder.
