The four steps of a call
1. Shut it off
If water is running, a person walks you to the shut-off. A chat cannot do this well, so for flooding we ask you to call.
A quarter turn. Not a heroic one.
2. Find it
We look before we cut. We check pressure, the heater label and the nearby valves, because the visible leak is often not the cause.
We look before we cut. Walls are shy.
3. Write it on the card
The house card records what we found and measured. It is yours even if you do nothing.
Your fridge door's new favorite magnet.
4. You decide
The price is told before work starts. Anything extra we find is listed at $0.00 until you say yes. Nothing is sold on the spot.
Yes, no, or let me ask my spouse.
The numbers
What a visit looks like on paper
Prices are told before work starts. Anything extra we find is written down and left at $0.00 until you say yes.
Every line is on the work order you keep.
- Visit charge: told on the phone before anyone comes
- Leak search: $165
- Water heater, 50 gallon tank, replaced: $1,450 to $1,850, confirmed on site
- Sink supply lines and trap replaced: $185 to $245, told before work starts
Standpipe Plumbing
Tell us what is going on
A person reads every request and replies with a time. If water is coming in right now, call.