Standpipe Plumbing Our work and promises
Our work and what we promise
In writing
What we found, what we did and what we measured, on your house card.
Before it starts
The price is told before work begins. We do not add to it without asking.
If we got it wrong
Call us. We come back and look at it.
What the work order says
Every visit ends with a work order you keep: what we found, what we did, what we measured, and what we saw but did not touch. The parts we replaced are listed by name, so the next plumber can read it.
Prices
The price is told on site, after we look, and it is written before anyone picks up a tool. A written price from the chat photos is good for 30 days and is confirmed in person. If we find more, we stop, show you, and you decide. Extra findings are listed on the card at $0.00 until you say yes.
Parts and labor
We use parts we would put in our own house, and we say what they are. If a part we installed fails from a defect or from how we fitted it, we replace it and the labor is ours. Wear, freezing, a fixture someone else installed, and damage from outside the work are not covered, and we say so before we start.
What we do not do
We do not work on gas lines through this site. We do not tell you something is urgent when it can wait a week. If a repair is not worth the money, we say so, and we say what the replacement would cost.
How to reach us about a problem
Call the office at (656) 236-2374 or use the chat. A person reads it, replies with a time, and comes back to look. Keep the work order handy, it has the date and the parts on it.
Standpipe Plumbing
Tell us what is going on
A person reads every request and replies with a time. If water is coming in right now, call.