Tell us what the door is doing
This is a request, not a booking. Nothing on this page holds a time or confirms a price. The owner reads it and calls you back to agree both.
If you can see a gap in the spring above the door: do not lift the door, do not run the opener, and do not touch the spring or the winding cones. Call instead.
This is a demonstration site. The form below is complete and usable, but it is not connected to an inbox, a database or anything else — pressing the button shows a message and nothing leaves your browser. On a real site it would email the owner and land in his job list.
What happens next, in order
- The owner reads it, usually between jobs, and calls you back from the truck.
- He asks the two or three questions this form cannot — nearly always something about the spring above your opening and whether the door lifts by hand.
- You get a figure to attend, said out loud, and a range for the likely repair with the reason it is a range.
- You agree a two-hour window, or you do not, and nothing has been lost.
What will not happen
- You will not be told a time is held before you have spoken to a person.
- You will not get a firm spring price from a form. The price depends on the wire size, inside diameter and length of the part actually on your door.
- You will not be added to a mailing list. The details go to one person and are used to phone you back.
Useful things to have to hand
- Where the springs are. On a shaft above the opening, or long ones running back along the ceiling on each side?
- Whether the door lifts by hand after pulling the release cord — but only if the spring is intact. If there is a gap in the coil, do not try.
- The make of the opener, usually printed on the motor housing or the wall button.
- Roughly how old the door is. A guess is fine.
The 1½-inch board reverse test
- 1The door runs down onto the board.
- 2It must stop and travel straight back up the moment the bottom seal touches it.
- 1½ inThe board lies flat on the floor, in the middle of the opening. A roll of paper towels on its side is close enough.
Board flat, middle of the opening — the door must reverse on contact
Only if the spring above the door is intact — if you can see a gap in the coil, leave the door alone entirely. Otherwise: lay a flat 1½-inch board under the middle of the opening, or a roll of paper towels on its side, and run the door down. When the bottom seal touches it the door must stop and go back up. Then start it closing again and wave a broom through the beam near the floor; it must reverse for that too. If either test fails, say so when the owner calls.