Cables and drums
A slack cable and a door hanging crooked in the opening. The drum lost its wrap, and putting it back is a spring job as much as a cable job.
A slack cable means the door is being held by one side. Running the opener from here usually pulls the second cable off as well, or drags the top section over and turns a cable job into a section job.
One corner of the door sits lower than the other. A cable hangs loose in a loop down one side, or has wrapped over itself on the drum. Sometimes the door has stopped with one edge jammed against the track. Almost always the door was run down onto something — a bin, a bicycle, a length of timber — a day or a week earlier.
What a drum actually does
At each end of the torsion shaft is a grooved aluminum drum. The lift cable runs from a bracket at the bottom corner of the door, up the inside of the track, and wraps into the spiral groove of the drum. As the spring unwinds and turns the shaft, both drums wind their cables in at the same rate, and that is what lifts the two bottom corners of the door together.
The important word is together. Both drums are set on the shaft so that the cable tension and the number of wraps match. If one drum is off by even a wrap, one corner of the door leads the other all the way up, the door racks in the opening, and it grinds through the track, chews the rollers and eventually walks the top section out of line.
How a cable comes off
The usual sequence: the door is closing, and it lands on something. That corner stops. The shaft does not — the spring keeps turning it for a moment — so the drum keeps paying out cable that has nowhere to go. The slack loops, and when the door is next lifted, the cable takes up somewhere other than its groove, or jumps off the drum entirely.
This is also why a broken spring so often takes a cable with it. The door drops, the cables catch the whole weight at once, and the shock either unseats them or damages the wire.
Why the repair is not a quick one
Getting a cable back on means dealing with the spring tension that is still in the system. The door has to be clamped in the track and supported. In many cases the spring has to be unwound and rewound with bars. Then both drums are set, both cables tensioned equally, and the door run and checked for level and for the two bottom corners sealing together on the floor.
It is not a job to improvise, and it is not one to leave, because a door running on one good cable is destroying its own track.
The cable itself
Lift cables are galvanized aircraft cable, sized for the weight of the door, with a stop swaged on one end and a loop that hooks over the pin on the bottom bracket. They fail in three ways and all three are visible if you look.
Fraying and bird-caging
Individual strands lift away from the lay of the wire, so a section of the cable looks fatter and fuzzier than the rest. Once you can see this, the cable is finished. It costs very little and it is the single cheapest thing to be proactive about on a garage door.
Rust at the bottom
The last eighteen inches of cable sit near the floor, in the water and grit that comes under the seal. That is where they rust, and a cable rusted at the bottom bracket can look perfect from six feet up.
Kinks
A cable that has been over-wrapped or crushed has a permanent bend. It will fail at the kink, because that is where the strands have already been overloaded.
The bottom bracket
Worth a specific warning. The bracket at the bottom corner of the door, where the cable hooks on, is under the full lift load whenever the door is down. It is sometimes called the most dangerous bracket on a garage door for exactly that reason — undoing its bolts with the door closed and the spring wound releases that load. It is not a bolt to loosen out of curiosity.
While we are there
Cables and drums both live in the same corner of the door as the rollers and the bottom seal, so the sensible thing is to look at all of it in one visit: roller condition, track alignment, whether the bottom section is rusting from the inside, and whether the door still seals flat on the floor across its whole width once the cables are set equally.
A drum is set to a mark, and the marks have to match
The cable is wound into a spiral groove on each drum and the two drums are set to the same point on the shaft. If one has slipped a wrap the door hangs crooked, the rollers load unevenly, and the leaf starts trying to climb out of one track.
So the job is never one cable. It is both cables, both drums, the shaft clamped and the door supported, and a travel test at the end with somebody watching each side.
What it costs
- Attend and diagnose
- $89.00, including the balance test and both safety tests.
- Re-seat both cables and set the drums
- $110 – $160, door clamped and supported, both sides set to the same mark.
- Pair of lift cables replaced
- $70 – $95 fitted. We fit them in pairs. A new cable next to a twenty-year-old one is half a job.
- Drum replaced
- $60 – $85 each where one has been chewed by a loose cable.
- Bottom bracket
- $45 – $70 where it has been bent or the pin has worn.
Example figures on a demonstration site. They are the shape of real pricing — a call-out plus parts — not a quote from anybody.