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Home / How a repair goes

How a repair goes

Five steps. You approve the third one, and nothing happens before that.

Every repair

The whole repair order, before you approve anything — the codes we pulled, the measurements we took, the parts we replaced and the road test that proved it.

Ask for the write-up →
Two mechanics working on a vehicle in a dimly lit workshop
  1. 01

    You describe the symptom

    When it happens, how fast you were going, whether the engine is cold or warm. Symptoms narrow the search faster than any scan tool — the tool only reads what has already failed.

    Two minutes at the desk, or through the chat on this page.

  2. 02

    We pull codes and verify them

    A stored code names a circuit, not a broken part. We reproduce the fault, test the circuit, and confirm the part before it reaches your estimate.

    OBD-II scan, live data, and a road test where the fault needs speed or load.

  3. 03

    You get the estimate in writing

    Parts, labor hours and tax, itemized. Approve all of it, some of it, or none of it. Nothing is touched until you reply.

    Sent by text or email. Reply with a line number to decline that item.

  4. 04

    We do the work and document it

    Torque specs, fluid grades, part numbers and the measurements we took all go on the order. Anything we found and did not expect is noted whether or not you paid for it.

    Photos of anything you cannot see from the driver’s seat.

  5. 05

    Road test, then keys

    Every repair that changes how the car drives gets driven before you get it back. The result is printed on your copy along with the warranty terms.

    Warranty: written on your repair order, in months and miles

And this is what step five hands you

The repair order.

RO 2481Closed2019 Forester
P0301Cylinder 1 misfireCoil resistance out of spec. Swapped the coil to another cylinder — the misfire followed the coil, so the coil is the fault.1.0 hrBook time
SPARKPlugs, set of fourOriginal plugs at high mileage. Gapped and torqued to the manufacturer figure, both recorded on your copy.0.6 hrPlus parts
DECLINEDRear brakes — not yetPads and rotors measured against the discard spec and still within it. Noted for the next visit, charged nothing.$0.00Noted only
Road tested · no recurrencePriced beforeyou approve
Request a slot

Tell us the symptom. We will tell you the next opening.

The chat takes the symptom and the vehicle, then hands it to the desk. It takes appointment requests — it cannot book, hold or confirm a time, and it never tries to diagnose your car in a chat window.

Call (656) 236-2374

Bots On Staff · built for shops like yours

We built this one. The next one has your name on it.

What the chat on this page is doing

Say the check-engine light is flashing and it tells you to stop driving it. A flashing light usually means an active misfire, and that is how a catalytic converter gets destroyed.

It takes a name and a number and hands it straight over. Nothing here is held, booked or confirmed, and it will not price the job.

What it costs

website from $1,195, paid oncebots from $149 a month

The whole number, on the page. We build your first page free, on your own name, in 12–48 hrs — you look at it before any money moves.

What comes with it
  • Your Google Business Profile set up
  • Your local directory listings
  • A chat on your website that answers customers day and night
  • Every lead emailed to you
  • Your marketing platform: make posts to your website and your Google Business Profile, all from one place
  • Continuous updates for AI search: your posts go from the platform to your website and your Google Business Profile, keeping your business current for the people searching and the assistants that read it
  • One platform for your posts and leads, where your customers come from, and your ads if you add Google Ads
  • If you add Google Ads: see your Google Ads analytics, your spend each day and your keywords, day by day or across any date range, from the same platform
  • Every bot on staff for your trade
  • Your posts drafted for you to approve, for your website and Google Business Profile. Nothing goes out until you say so
  • The Ad Manager checks your Google Ads spend every morning, if you run ads
  • The referral program
  • The lead form, wired to you
  • The staff tools: scheduling, crew and documents
  • 30 minutes a month of website and Google Business Profile work (Starter has 15 minutes). It does not roll over to the next month.

It does not roll over to the next month.

Mini $49 a month (no bots) · Starter $149 a month (starting with bots) · Growth $249 a month (full bots). The website is priced on its own, paid once.

What you own

The website is yours to keep, on your own domain. The chat and the marketing stop with the service.

Thirty days’ notice, any time. No year, no lock.

One company per area. When yours is taken, it’s taken.

See every price How a build works →

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