Including several where the honest answer means we do not get the job. Those are the ones worth publishing.
Where the responsibility changes is set by your utility, and it is normally at or near the property line — but the practical answer usually comes from the camera: if the defect is at 47 feet in a 63-foot run, it is yours. If the run reaches the main cleanly and the main is surcharged, that is a call to the utility and not a job for us. We will tell you which even though one of those answers means we do not get the work.
Usually not. A cable does what a cable does, and on a line with an open joint it will do it again and again. The failure is not in the cabling, it is in nobody ever saying why the line keeps closing. That is a different conversation from a bad job and we are careful not to blame a tradesman for our own sales pitch.
No, and we will say so. A first-time block on a modern line with an obvious cause does not need one. A second or third block in the same year does, because the repeat itself is the finding.
For the visit, yes. For a repair, no — not on a line nobody has seen. Any number given before that is either padded to cover being wrong or it is going to change once somebody is in the hole, and both of those cost you money.
A section of pipe that has sagged, usually because the bedding under it settled after it was laid, so water stands in it permanently. It can be cleaned, and it will hold water again the same afternoon, because nothing that travels through a pipe changes its slope. Repairing one means digging to it and re-laying it to grade.
They kill root tips inside the pipe. They do not close the opening the roots come in through, so the next ones arrive on the same schedule. On a line with a known open joint we do not sell them, because what we would be selling is a delay you have already bought.
Sometimes, and it is a good technology. The honest limit is that a liner follows the shape of the pipe it is put inside: it seals cracks and joints, and it does not lift a sag. If the report says standing water and the quote says lining, the standing water will still be there afterwards.
On a sound line with a one-off obstruction, indefinitely. On a line with roots coming through an open joint, months — and we will give you our honest guess at how many rather than leave it open. Getting that number wrong in the optimistic direction is how a trade loses people.
Somebody does, for access and because you should be standing at the screen when the camera runs. If the whole point is that you can see what is in your line, watching it happen is not a formality.
Because they are the two easiest numbers in this industry to invent and the two hardest for you to check. A company whose entire argument is that measurements should be written down cannot decorate its own front page with figures nobody can verify.
Ask the office. If the answer is that you do not need us, that is what you will be told.
Scripted demonstration. It cannot book, hold or confirm a time, and it will not quote a price.