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Demo site — Sandhill Pool Service is not a real business.
Sandhill Pool ServicePool service & repair · Orlando
Service desk(656) 236-2374 Book a slot
Every visit

Six readings, taken at your pool — written down and sent to your phone before we drive away, including the weeks when the honest answer is that nothing needed adding.

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Home / How a visit goes

How a visit goes

Five steps. You approve the third one, and nothing is opened, drained or replaced before that.

Looking through clear pool water to the floor
  1. 01

    We test before we touch anything

    Six readings taken at your pool, on site, with a kit that is calibrated — not a strip held up to a card. The numbers decide what happens next; the look of the water does not.

    Free chlorine, combined, pH, alkalinity, calcium and stabilizer.

  2. 02

    We find out which number moved

    One reading out of range usually explains the others. Chlorine that keeps vanishing is nearly always the stabilizer; pH that will not sit still is nearly always the alkalinity.

    The equipment pad is walked at the same visit — pump, filter pressure, heater, salt cell.

  3. 03

    Anything that needs a repair is quoted

    Parts and labor, itemized, with the reading or the pressure that made us recommend it. Approve all of it, some of it, or none of it.

    Sent by text or email. Reply with a line number to decline that item.

  4. 04

    You approve, then we do the work

    Nothing is opened, drained or replaced before you reply. What was added goes on the record by amount, not as “chemicals”.

    Photos of anything you cannot see from the deck.

  5. 05

    The report goes to your phone before we leave

    All six numbers, what was added, the filter pressure, and anything that is not right yet. Including the visits where the answer was that nothing was needed.

    Warranty: written on your service order, in months, before you approve it

And this is what step five hands you

The water report.

Sample — this is the document that reaches your phone
VISIT 0148COMPLETEExample visit
CYA 78Stabilizer highOut of range at 78 ppm against 30–50. This is why the chlorine keeps disappearing: at this level the pool needs roughly three times the free chlorine to stay sanitary.DrainQuoted
FILTERCartridge cleanedPressure was 11 psi over the clean starting figure recorded in March. Pleats inspected, no tears. Clean pressure re-recorded.0.5 hrIncluded
DECLINEDSalt cell — not yetCell at 4,100 hours with light scale. Acid bath at the next visit will recover it. A replacement was not needed and was not sold.$0.00Noted only
Nothing added todayQuoted beforeyou approve
Book a slot

Tell us about the pool. We will tell you the next opening.

The chat takes the symptom and the address, then hands it to the desk. It books visits — it never tries to diagnose a pool in a chat window.

Call (656) 236-2374