Home / Warranty & policies
What we stand behind
In writing, on the order, before you approve it — not quoted at you afterwards.
The repair warranty
The warranty on a repair is written on your service order, in months, before you approve it. If the same fault comes back inside it, it is put right at no charge. Ask before you approve and we will tell you what it is; you should never have to find out afterwards.
What a water report is not
A reading is true at the moment it was taken. Rain, a pool party, a heater run and a week of sun all move the numbers, which is why the visit is weekly and why the report shows the date and time. We stand behind the reading and the work; nobody can warrant the weather.
Diagnosis and leak searches
You are told the figure before we start, and whether it comes off the repair if you go ahead — both before anybody starts, never after. If a leak search does not find it, you get what was ruled out and what it would take to go further.
Weekly service
No contract and no cancellation fee. Stop any week you like. If a visit is missed for weather it is made up, not billed.
Tell us about the pool. We will tell you the next opening.
The chat takes the symptom and the address, then hands it to the desk. It books visits — it never tries to diagnose a pool in a chat window.