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Service and repair, on the same truck
If it is not something we should do, we will tell you who should. We would rather send one job away than do it badly.

Been away, or inherited it?
A pool that has gone over gets an answer on day one.
Sometimes the honest answer is that the water cannot be corrected by adding anything to it, and a partial drain is cheaper than a season of chemicals. When that is the case you should be told on the first visit, not after the fourth invoice.
Send a photo through the chat or call and describe it. We will tell you what it will take, in a sentence, before anybody comes out.
Tell us about the pool. We will tell you the next opening.
The chat takes the symptom and the address, then hands it to the desk. It books visits — it never tries to diagnose a pool in a chat window.