Plumbing and HVAC · Online estimates and scheduling
Plumbing and HVAC online estimates and scheduling for the calls that can wait a day.
Today the chat on your website sorts a no-cold-air call from water where it should not be and hands the request to a person. Offering open days by area, and photo intake, are what we can set up and build. Neither is live on every site. A gas smell or flooding is a phone call, not a chat.
In short. Plumbing and HVAC online estimates and scheduling begin with the chat sorting the call and handing it to a person. We can set it up to offer the days you cover each area for jobs that can wait. A person confirms. Photo intake is not live.
Today the chat sorts the call. Photos of the unit and the leak are what we can build.
Last reviewed
Open days by area, for the jobs that can wait.
Some calls cannot wait and need a phone. Many can: a slow drain, an aging water heater, a tune-up. For those we can draw the days your technicians cover each area and let the chat offer them. This is an example layout.
- 1She describes the problem to chat
- 2Chat offers days for her area
- 3The office confirms or suggests another
Nothing is set until a person on your team says yes.
Four photos worth asking for, and the pieces around them.
Each card is marked. We can build it means exactly that: not live, and not to be read as working now. The card marked as written into your website is the one part that exists today.
We can build it
The data label on the unit
The sticker on an air conditioner, furnace or water heater holds the make, the model and the serial number. She would photograph it, and you could tell the age, the size and often which parts you will want on the truck before anyone is sent. Not live today.
We can build it
The leak, and where it starts
A photo of the wet spot, the pipe or fitting above it and the shut-off valve nearby shows you whether this is a drip you can schedule or a pipe you must send someone to now. She would be asked to look, not to dig. It can be set up.
We can build it
The water heater, whole
The tank from a step back, the label, the pipes above and the floor around it. A rusty seam, a wet pan or a scorched connection each tells you something. It is the photo a plumber most often wishes for before the drive.
We can build it
The condenser and the indoor unit
The outdoor unit with room around it, its label, and the indoor coil or air handler if she can reach the closet. You see how it is installed, whether it is clear of leaves and what access your technician will have. Photos are not live yet.
Written into your website
The first question, which is live
The chat on your site asks what is going on and offers no cold air, water where it should not be, or no hot water, then hands the request to a person. That much works today, day and night, without photos.
We can build it
Photos and answers in one message
We can set up the request to reach you with the photos and the whole conversation together, so you are not rebuilding a call from a voicemail and three texts. Today the request arrives without pictures.
Questions homeowners type, answered plainly.
Can a plumber or HVAC company give an online estimate?
The chat can start one. It asks what is going on, sorts the call and hands the request to your team. A licensed person decides what the job needs and writes any estimate. The chat names no figure. Photos of the unit are something we can build. They are not live.
How do I schedule an AC or plumbing visit online?
Tell the chat what is happening, such as no cold air or a slow drain. We can set it up to offer the days your technicians cover her area, and a person confirms. A gas smell or active flooding is a call, not a chat.
Can a chat tell a customer when a technician can come?
It can offer days you choose for her area, such as Tuesday or Thursday. It cannot promise one, because crews and routes change from day to day. A person on your team reads the request, then says yes or suggests another day that suits the crew.
A homeowner, a phone, and a company at its desk.
This is the story we can build, in the order it would happen. Photo intake is not live, so read each step after the first as what would happen once it is set up and tried from a real phone.
- Step
She says what is going on
She opens your site and the chat asks. She taps no cold air, water where it should not be, or no hot water, and the chat hands the request to a person. That much is how it works today.
- Step
She is asked for the photos
Once photo intake is built, the chat would ask for the data label, the problem, the whole unit and the area around it, with a short instruction for each. She takes them from her phone, standing in the utility closet or beside the condenser.
- Step
You look when it suits you
The photos would reach you with her details and the conversation. You review at your desk: what the label says, what the leak shows, what parts the truck needs. No drive-out first just to look at something a screen can already show you.
- Step
You reply with a day and a time
You choose who goes and when, or you tell her honestly that someone must see the unit first. Nothing reaches her unless you send it, and the chat names no figure for the job.
What a picture cannot do, and what is not built yet.
Read this part first. It says plainly what exists, what is only something we can build, and the points where a photo stops being enough.
Photos are not built yet
A homeowner cannot send a photo through the chat today. We will say so when it is built and has been tried on a real phone, not before, and we name no date. Until then the chat sorts the call and hands you the request.
An emergency does not wait for a picture
A gas smell, water near the electrical panel or a pipe that will not stop need a phone call, and a gas smell means leaving the house and calling 911 or the gas company first. We would build the chat to send those callers to the phone before anything else. The wording is yours to approve.
A label is not a diagnosis
A data label says what the unit is, not why it failed. A compressor that will not start or a cracked heat exchanger needs a licensed person with gauges and a meter on site. You decide which jobs need a visit.
No figure, and no work outside your license
The chat names no cost and promises no repair date. If the photos show work your licenses do not cover, you say so and point her elsewhere. Every estimate is written by you and sent by you.
See your own company's home page before you pay anything.
- Tell us the company nameAnd a way to reach you. No card, no password.
- We hand-build itIn 12 to 48 hours, with the website chat on it.
- You look at it, then decideIf you want the rest, we build it. If not, you owe nothing.
Or call (656) 236-2374 · Monday–Friday, 9–5 ET
Your trade: Plumbing & HVAC
Straight answers.
Which photos help with a leaking water heater?
The whole tank from a step back, the label, the pipes and valves above it, and the floor around it, including any pan underneath. A close photo of the wet spot shows where it starts. She should not touch the unit or step into standing water near electrical equipment. You read what comes in and decide.
Why ask for a photo of the data label?
It names the make, model and serial number, which tell you the age and size of the unit and often which parts it takes. Seeing that before you drive means the right truck can go, or you can tell the homeowner honestly that the unit is old. It is a fact, not a diagnosis.
Can I tell a repair from a replacement using photos?
Sometimes you can lean one way. A rusted-through tank or a very old unit with a failed part points in one direction. But a photo seldom settles it. The decision remains yours, made by a licensed person, and where the pictures are not enough you reply asking to see the unit.
What should she photograph at the outdoor AC unit?
The whole condenser with the space around it, the label on its side, and the line set where it enters the house if she can see it. Leaves, a bent fin or a unit sitting crooked tell you something. She should keep clear of the disconnect box and not remove any panel.
Can photos help my technician arrive with the right part?
That is the point of the label. With the model and serial number, plus a picture of the leak or the failed area, a technician can check what is on the truck before leaving the shop. It may save a second trip some of the time. We make no promise that it will on any particular job.
What if the photos show work my license does not cover?
You say so. Plumbing and air conditioning are separate licenses, and gas, electrical and structural work may sit outside yours. You reply honestly and point her elsewhere, or take only the part you are licensed for. The chat never promises that you will do a job you have not agreed to.
How would a request with photos reach me after hours?
As one message, with the photos and the whole conversation, for a person to read. You might read it late or first thing in the morning, and reply with a day and a time. A true emergency should still be a phone call, and the chat would be built to say so.
Does one chat handle both plumbing and air conditioning?
Yes. Today the chat asks what is going on and sorts a no-cold-air call from water where it should not be and no hot water, then hands the request to a person. A photo step could ask for different pictures depending on which it is. That step is something we can build, and it is not live.
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