Shop calls and texts
Who called, about which car
Calls and texts, matched to the car they were about.
👁 See it clearly⏱ Time back
What it is
The shop's phone, readable. Your recent calls and texts, in and out, sit in one feed, and each one is matched against the jobs on your board by number — so it doesn't say "(555) 010-4471 called," it says "Michael Smith, RO 70406." You can ring a customer straight from their repair order, and the whole thread with them is on the job where the next person will look for it. This one needs a phone number of your own on the system — it is set up with you rather than switched on with a plan.
Where this sits in the system
What reaches it
This module
📞 Calls & Texts — who called, about which car.
What it hands on
The Receptionist · your guide here
I match every number against the cars in the building, so you know who it is before you say hello.
calls & texts · live look
Michael Smith · RO 70406
Called 8:10am · in paint, promised Thursday
(555) 010-2274
Not on the board — new caller
✓ “Did anyone call this guy back?” — answered by looking, not by asking.
Try it · Calls & Texts in 3 taps
0/3
Why it matters — the industry numbers
1 in 4
Calls to small businesses go unanswered — and an unanswered call is a customer dialling the next shop on the list.
Small-business call-handling studies, reported by Forbes
What changes when it's on staff
- ✓"Did anyone call this guy back?" gets answered by looking, not by asking three people.
- ✓A number you don't recognize is either a customer on the board or genuinely new — the feed tells you which before you pick up.
- ✓The conversation lives on the car, not in one person's phone. When they're off, nothing is lost.
- ✓Calling from the repair order means the customer sees the shop's number, not a tech's personal cell.
The moment it earns its keep
Someone rings at 8:10 asking if their car is ready. Whoever picks up already sees it's Michael on RO 70406, in paint, promised Thursday — before saying hello.
Set up with you, not switched on with a plan
Needs a number of your own
this one is arranged during setup — ask and we will tell you what it takes
Every module on this page is running in a working auto body shop today — that's playbook #1. The same bones fit any business where the owner is the whole office; your trade gets its own playbook.
Why a module like this exists · the numbers
Every module here is a job that mattered and still lost, week after week, to the cars on the floor. Customers expect it done anyway — that gap is the whole reason this system exists.
75%
of customers expect companies to use new technologies to create better experiences.
Salesforce, State of the Connected Customer, 3rd ed. (8,000+ respondents) · verified 21 August 2026
71%
of customers expect companies to communicate with them in real time.
Salesforce, State of the Connected Customer, 3rd ed. (8,000+ respondents) · verified 21 August 2026
None of that was laziness — it was arithmetic. Doing this properly used to mean a hire or an agency. That's the arithmetic that changed:
That is year one with the $2,995 setup in it; every year after is $4,188 — about 11%. Wage is the kindest comparison anyway: it leaves out payroll taxes, benefits and hiring. And we're not claiming a bot replaces a person; we're showing where the price sits. Both numbers are checkable.
Start here
See it on your own business.
Tell us the business name and a way to reach you. One of our specialists builds a short demo on your business and sends you the link — no card.