Law firms · Consultation scheduling
Appointment scheduling for law firms that your firm confirms.
Today the chat on your website asks which kind of matter brings a person to you, in plain words, and sends the request to your firm with the whole conversation. That part is live. Offering the days you see people, by office or by video, is what we can set up. Nothing is set until your firm says yes.
In short. Law firm consultation scheduling starts with the chat asking which kind of matter, in plain words, and sending the request to your firm by email. We can set it up to offer the days you see people, by office or video. It gives no advice. A person at the firm confirms.
A worried person writes after the office has closed. The chat can ask the first question while the firm is away.
Last reviewed
Days offered by office or by video, confirmed by a person.
A firm rarely sees people every day at every office. We can set up the days each office and each video line is open, and the chat offers only those. The calendar below is an example layout.
- 1She says what kind of matter
- 2Chat offers days, no advice
- 3A person at the firm confirms
Nothing is set until a person at your firm says yes, including your own conflict check.
Six things it does, and one it leaves to you.
It is a front desk that asks the first plain question at any hour and hands the answer to a person. The firm decides who is seen, when, and on what terms.
We can set it up
It offers the days your firm sees people
You tell us which days each office and each video line is open. The chat offers only those days. A small calendar on the page shows the same days, so a visitor sees them before she writes a word.
Live in the website chat
It asks which kind of matter, in plain words
The chat asks whether this is about a family matter, an estate, a business, an injury or something else. It uses words a worried person already knows and asks nothing more than that.
Live in the website chat
It asks for no case details
The chat does not ask what happened, who is involved or what was said. A person with a problem often types more than she should, so the chat tells her to keep the story for the attorney.
Live in the website chat
It gives no legal advice
The chat does not say what a person should do, what her rights are or what a court will decide. If she asks, it says that is a question for an attorney and offers a day to speak with one.
Always
A person at your firm confirms
The chat offers days. It does not set one. Someone at the firm reads the request and writes or calls to say yes, to suggest another day, or to say the firm is not the right fit.
Live in the website chat
The whole conversation reaches you by email
The request arrives in the firm's inbox with everything the visitor typed, her phone or email, and the day she picked. The person who replies does not have to ask her to start over.
Questions clients and firms type, answered plainly.
Can clients schedule a consultation online?
They can ask for one. The chat asks which kind of matter and, where we have set it up, offers the days your firm sees people. The firm gets the request by email and confirms by email or call. Until a person at the firm says yes, nothing is set.
Is online scheduling safe for a law firm?
It can be, if the chat asks for little and promises nothing. This one gives no legal advice, asks for no case details and sets nothing by itself. The firm keeps its conflict check and decides who it sees. Your own rules on privacy and advertising still apply.
What should a law firm website ask before a consultation?
Less than most forms do. A name, a way to reach her, and the kind of matter in plain words are enough. The story belongs in the room with the attorney. Asking for details early can create a duty before the firm has checked for a conflict.
Four steps from a visitor's question to your firm's yes.
Each step has an owner. The chat does the first two. Your firm does the last two.
- Step
She opens the chat
A visitor writes why she is here, in a line or two. The chat is on your firm's site, and she can also tap your phone number at any time.
- Step
It asks the kind of matter
In plain words, it asks which kind of matter this is. It gives no advice and asks for no case details. It offers the days your firm sees people for that kind.
- Step
The request reaches your firm
She picks a day and leaves her phone or email. The firm receives the whole conversation by email, so nobody has to ask her to repeat herself.
- Step
A person says yes
Someone at the firm runs your conflict check, then writes or calls to confirm the day, offer another, or decline. Only then is a consultation set.
What the scheduler does not do, and what stays with the firm.
Lawyer advertising and client intake come with rules. Read this part first. It is why a firm can trust the rest.
No legal advice from the chat
The chat never tells a visitor what to do, what her rights are or whether she has a claim. It asks the kind of matter and offers a day to speak with an attorney. Advice is given by a person at the firm.
No promise about how a matter ends
The chat says nothing about what a lawyer can win, fix or achieve. It makes no claim about the firm's record and no comparison with any other firm. Words like that are the firm's to choose, if it chooses any.
No fee talk
The chat names no fee, no rate and no range, and does not say a first meeting costs nothing. Whatever the firm charges, and how it says so, stays the firm's decision and its own conversation with the client.
Nothing is set until a person says yes
The conflict check stays the firm's. So do the rules on lawyer advertising in your state, and every decision about whom to see. We approve nothing for the firm, and the firm reads what the chat says before it goes live.
See your own firm's home page before you pay anything.
- Tell us the firm nameAnd a way to reach you. No card, no password.
- We hand-build itIn 12 to 48 hours, with the website chat on it.
- You look at it, then decideIf you want the rest, we build it. If not, you owe nothing.
Or call (656) 236-2374 · Monday–Friday, 9–5 ET
Straight answers.
What is law firm consultation scheduling?
It is a way for a visitor to ask for a first meeting on your website. The chat asks which kind of matter and offers the days your firm sees people. The request goes to the firm, and a person confirms. It replaces nothing the firm does by hand.
Does the chat give legal advice?
No. It does not tell anyone what to do, what her rights are or whether she has a case. If she asks, it says that is a question for an attorney and offers a day to speak with one. We keep advice out on purpose.
Does it set the appointment?
No. It offers days and passes the request to your firm. A person at the firm reads it, runs the conflict check, and writes or calls to say yes or to suggest another day. Until then the visitor is told that nothing is set.
What does the chat ask the visitor?
Which kind of matter this is, in plain words, and how to reach her. It does not ask what happened or who is involved, and it tells her to keep the story for the attorney. The firm can change the wording of the questions.
How does the request reach us?
By email, with the whole conversation, the day she picked and her phone or email. The person who answers can start from what she already wrote. The visitor does not have to repeat herself, and nothing waits in a system you must log in to.
Can it offer days by office or by video?
We can set that up. You give us the days each office and each video or evening line is open, and the chat offers only those. It is not live on every site, so we build it with you, and you can change the days when your calendar changes.
Who is responsible for the conflict check and the advertising rules?
The firm. The chat runs no conflict check, and we do not tell a firm what its state allows. The firm reads and approves what the chat says before it goes live, and decides whom to see. Nothing happens until a person at the firm says yes.
Does it work outside office hours?
The chat answers at any hour, since it is a page on your site. It cannot confirm anything at night, because only a person can. The visitor is told that the firm will reply, and the request waits in your inbox for the next working day.
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